Contact Airplaten

Email

hello@airplaten.com

We respond to all inquiries within one business day, Monday through Friday. For urgent order issues, include your order number in the subject line and we will prioritize your message.

Contact Form

Prefer a form? Use our online contact form to send a message directly from the site. You will receive a confirmation email when your message is received, and a personal reply within one business day.

Product Questions

Not sure which platen is right for your setup? Wondering about the difference between flat and radius platens? Need help choosing a grit progression for sharpening? Send us your question and we will give you a specific recommendation based on your grinder model and intended use. We can also point you to relevant resources on our site, including the FAQ and our knife making tools guide.

Compatibility Checks

Airplaten products fit most 2x42 and 2x36 belt grinders, including Bucktool, WEN, RIKON, and Craftsman models. If you have a different grinder or are not sure about your belt format, send us the make and model and we will confirm whether our platens are compatible before you buy.

Bulk Pricing

Ordering platens for a knife making class, workshop, or retail location? We offer volume pricing on orders of five or more platens. Email us with the quantity and product mix you need and we will send a custom quote.

Custom Orders

Need a non-standard platen size, a specific radius, or a custom mounting solution? We can accommodate special requests for carbon fiber platens outside our standard product line. Describe what you need and we will let you know what is possible, along with lead time and pricing.

Order Status & Warranty

For questions about an existing order, shipping status, or a warranty claim, email us with your order number. All Airplaten products are covered by a lifetime warranty against manufacturing defects and material failure under normal use. If something is not right, we will make it right.